How can I edit my shipping address?
Unfortunately, we’re unable to make edits to shipping addresses once the order is confirmed. If your order is returned to us for any reason, we’ll make sure it finds its way to your front door
My apartment/unit number isn’t showing in my shipping confirmation email. What should I do?
Although it wasn’t displayed in your email confirmation we’ve got you covered, Beauty! We collected that information and our records do reflect your apartment/unit number
When will my order ship?
*All orders are subject to a 1-2 day processing period after being confirmed. iconicbeauty.com shipping options:
Standard Shipping (3-6 business days)
Expedited Shipping (2-5 business days)
**Shipments to Hawaii, Alaska & Puerto Rico may experience longer delivery times.
Do you deliver to PO box addresses?
Yes, we do!
Do you ship via APO/FPO/DPO?
Yes, as long as you are in the contiguous U.S. Please enter your information accurately.
I’m having an issue tracking my order!
Having trouble following your order’s journey? No worries, Beauty.
We’ll send you tracking information as soon as it’s available. From there, the status is updated by the carrier as it makes its way to you! If your tracking number isn’t being updated or does not appear to be working at all, please get in touch with our Iconic Support Squad at email@example.com.
My tracking says my order was delivered, but I have not received the package.
We’re so sorry to hear about this & want to secure your glow-up ASAP!
We believe this to be the result of the shipping carrier incorrectly marking packages as delivered based on the GPS of the truck’s route. Several other Iconic Beauty customers have experienced similar issues & received their items in the following days.
If it has been more than 2 business days since you received the email, please get in touch with our Iconic Support Squad at firstname.lastname@example.org