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General

Is Iconic Beauty clean?

Why choose between hair care that’s good for you and hair care that works? We formulate with ingredients that are healthy for your hair and that work. Our approach to clean formulation is simple: We look to research & clinical studies to determine which ingredients we do & don’t include in our products. We do not formulate with ingredients which have been clinically shown to be toxic, carcinogenic, harsh allergens or irritants that compromise the health of your hair and scalp. We also do not test on animals & are certified cruelty-free.

Is Iconic Beauty cruelty free?

Yes! There’s nothing iconic about testing on animals!

Will Iconic Beauty work for my teenager?

We carefully select the best ingredients for our products to be gentle on your hair and scalp. However, with children & young teens, we recommend visiting a dermatologist first.

We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you.

Can I use Iconic Beauty if I’m pregnant or nursing?

Many of our customers have enjoyed using Iconic Beauty products through pregnancy & while nursing, but because everyone's experience can be quite different, visiting your doctor for a personal recommendation is the best course of action.

We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you.

When is your next product launching? I can’t wait!

The best way to stay up to date with all things Iconic Beauty is to make sure you’re subscribed to our newsletter & following us on Instagram. You’ll be the first to know about all the boss things we’re working on for you!

How are Iconic Beauty’s products tested?

Our product formulas are tested by third party, independent laboratories to ensure they are safe, effective, and potent. We take our science seriously, and the results are real.

Will my product(s) melt/dry/freeze/expire?

Great question!

 

As part of our testing & development, we ensure all formulas remain efficacious in various temperatures & weather conditions.

 

This ensures that no matter what your package endures on its way to you, it arrives safe, sound & ready to use.

 

Each of our products will have a number followed by the letter ‘M’ printed on the component. This represents the number of months we suggest you use the product by after opening.

Are Iconic Beauty products vegan?

Although all Iconic Beauty products are certified cruelty-free by PETA 🐰, not all of our formulas are vegan.

 

To make it super-easy, we've included our vegan products below for you!

 

💖 List​

 

We hope you decide to give our products a try, we think you'll love them!

Are Iconic Beauty products gluten-free?

We do not formulate with gluten, however, our manufacturers are not certified gluten-free. Because of this, there is a chance that the machinery may have come into contact with gluten or its derivatives.

If you are especially sensitive to gluten, we recommend patch testing.

My Order

I'm having trouble placing my order.

We're sorry to hear that & want to help get your order placed ASAP, babe!

 

A few things to try:

1, Closing your browser & starting fresh.

2. Purchasing through an incognito window.

  1.  

If you continue to have trouble, email us at help@iconicbeauty.com so a member of our support team can help.

I'm having trouble with a promo code.

Everybody loves a good deal, right?

 

As a quick reminder, only one discount code can be applied per order, & each code can only be used once per customer.

Discount codes are not valid on previous orders, gift cards, auto-delivery items, routine builders & a few other promotional items. Other restrictions may apply.

 

Please email help@iconicbeauty.com if you're still having trouble. It’s helpful to include what’s in your cart in your message so that our team can provide you the most accurate information in their reply.

Help! I need to cancel/edit my order.

Unfortunately, we cannot make changes to orders after they are placed, including editing the contents of an order, changing the shipping address, or cancelling it entirely.

 

Please confirm all details, including shipping information & the contents of your order before completing it.

If you’ve already placed your order, you’re welcome to take advantage of our free returns policy once it arrives!

How can I edit my auto-delivery order?

Can’t wait ‘till your next shipment for more TULA? We know the feeling.

To edit your auto-deliveries, simply login to your account & hit the ‘edit’ button. From there, you’ll have the option to change the frequency of your order, skip the next shipment, edit your shipping address or cancel/pause any active auto-deliveries.

Have questions? Email us at [IB Customer Support Email].

Where does Iconic Beauty ship?

At this moment we ship to all continental states in the U.S.,however, we plan to expand in the near future. The best way to stay up to date with all things Iconic Beauty is to make sure you are subscribed to our newsletter and following us on Instagram.

There's something wrong with my order.

We’re sorry to hear about this!

 

All of our orders are packed & shipped with love, but if there is something wrong with your order, please get in touch with our support team at [IB Customer Support Email] & we’ll work to make it right.

 

It’s helpful to send photos of the issues, so we can quickly assess the problem & determine the best next steps for you.

What payment methods do you accept?

iconicbeauty.com accepts all major credit cards, Afterpay, Apple Pay, and PayPal.

Psst, Apple Pay, Amazon Pay & PayPal will default to shipping to the address associated with that account, so be sure to double check your details before placing the order!

How can I use Afterpay for my Iconic Beauty order?

Discount codes are not valid on previous orders, gift cards, auto-delivery items, routine builders & a few other promotional items. Other restrictions may apply.

Do you offer Iconic Beauty Gift Cards?

We offer Iconic Beauty e-gift cards ranging in value from $50-$200. Simply purchase the gift card for the amount of your choosing & place your order.

 

Shortly after we receive your order, you will receive an email with your unique code & redemption instructions. If you’re gifting this to someone else, just share the code with them!

 

To redeem your gift card, simply enter the code provided to you in the promo code box at checkout. Once you add the code you will see the balance deducted from your order’s total.

Does Iconic Beauty ship to Canada?

We appreciate all of the love & continued support for Iconic Beauty from our Canadian customers & will be sure to notify you once shipping from iconicbeauty.com has been restored.

How can I edit my shipping address?

Unfortunately, we’re unable to make edits to shipping addresses once the order is confirmed.

 

If your order is returned to us for any reason, we’ll make sure it finds its way to you.

When will my order ship?

iconicbeauty.com shipping options:

 

  • USPS Standard Shipping (3-6 business days)

  • UPS Expedited Shipping (2-5 business days)

 

*all orders are subject to a 2-3 day processing period after being confirmed.

 

I’m having an issue tracking my order!

Having trouble following your order’s journey?

 

We’ll send you tracking information as soon as it’s available. From there, the status is updated by the carrier as it makes its way to you!

 

If your tracking number isn’t being updated or does not appear to be working at all, please get in touch with our support team at [IB Customer Support Email].

My tracking says my order was delivered, but I have not received the package.

We’re so sorry to hear about this & want to get your products in your hands asap!

 

We believe this to be the result of the USPS incorrectly marking packages as delivered based on the GPS of the truck’s route. Several other Iconic Beauty customers have experienced similar issues & received their items in the following days.

 

If it has been more than 2 business days since you received the email, please get in touch with our support team at [IB Customer Support Email]!

Returns

What is your return policy?

We stand behind our products & want you to love them as much as we do. That’s why we have a free returns policy.

 

If for any reason you aren’t satisfied with your products, we will happily accept your return & issue a refund within 60 calendar days of the fulfillment date.* No hard feelings.

 

*In response to COVID-19, we've temporarily extended our return window to 60 days to allow additional time for you to safely return your items to our team.

 

To initiate a return, click here.

 

**Refunds are not eligible on gift cards or free gifts.

How long does it take to process a return?

Our seamless self-return process takes between 7-14 days, start to finish.

 

Returns take roughly 5 business days to travel to the return location, & 3-4 business days processing time.

Once your return has been processed, you will receive an email confirming a refund has been processed.

 

Refunds typically take 2-3 business days to post back in your account.

I’m having trouble initiating a return.

Oh, no! We’re sorry to hear about this.

 

Make sure to double-check you’re entering the email associated with your order & order ID correctly.

 

If you’re still having trouble initiating a return, or are returning an item that’s part of a kit/auto-delivery items, please contact our team directly at [IB Customer Support Email] so that we can assist you.

I no longer have the original packaging, can I still return?

Of course, babe! We gladly accept returns without original packaging.

Returns

Tell me about the auto-delivery program.

Auto-delivery = hair care on your schedule!

 

We make our auto-delivery program easy, hassle-free & full of amazing perks including:

Free shipping on every auto-delivery order!

Extra savings built-in, no code necessary!

Free gifts with every order!

 

You have full control over your account, so you can edit your auto-delivery frequency

(every 1, 2, or 3 months) as needed & can cancel or pause at any time directly from your Iconic Beauty account.

 

So...what are you waiting for? Enroll today by selecting the ‘auto-delivery’ option on your favorite Iconic Beauty products before adding to your cart. Your skin will thank you.

How do I become an Iconic Beauty Ambassador?

Thanks for your interest in joining our community of Iconic Beauty Ambassadors to spread the word about Iconic Beauty!

Please click here to submit your information & social media profiles. Once submitted, we’ll review your application.

If there is an opportunity, a member of our team will contact you directly.

How can I edit my auto-delivery?

Can’t wait ‘till your next shipment for more Iconic Beauty? We know the feeling.

 

To edit your auto-deliveries, simply login to your account & hit the ‘edit’ button. From there, you’ll have the option to change the frequency of your order, skip the next shipment, edit your shipping address or cancel/pause any active auto-deliveries.


Have questions? Email us at [IB Customer Support Email].

How do I update my credit card for auto-deliveries?

Need to update your card? No problem.

 

To update payment information, log in to your Iconic Beauty account & select ‘Auto-Deliver Billing’.

 

From there you’ll have the option to update the card on file & the billing address for your auto-deliveries. After updating, you’ll see the new card or billing address listed on your account page.

 

Have more questions? Email us at [IB Customer Support Email].

STILL HAVE ANY QUESTIONS?

P: +1 (619) 473-7992

  •   E: hello@iconicbeauty.com