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✨ General ✨

Yes! We formulate with clean ingredients that are safe for your hair and that work to deliver shiny, healthy, iconic hair. 

We always include the full list of ingredients on every product page. If you want to know more about specific ingredients check out the specific product pages.

Yes! There’s nothing iconic about testing on animals!

Many of our customers enjoy using Iconic Beauty products on their littles but because everyone's experience can be quite different, visiting your doctor for a personal recommendation is the best course of action.

We carefully select the best ingredients for our products to be gentle on your hair and scalp. However, with children & young teens, we recommend using at your own discretion since we are not tear-free. You can find the full list of ingredients on each product page.

P.S. Bryiana loves to use Don’t Get It Twisted Detangler on her littles.

Many of our customers have enjoyed using Iconic Beauty products through pregnancy & while nursing, but because everyone's experience can be quite different, visiting your doctor for a personal recommendation is the best course of action.

We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you.

Our product formulas are tested by third-party, independent laboratories to ensure they are safe, effective, and potent. We take our alchemy seriously, and the results are gold.

Great question!

As part of our testing & development, we ensure all formulas remain efficacious in various temperatures & weather conditions.

 This ensures that no matter what your package endures on its way to you, it arrives safe, sound & ready to use. 

Each of our products will have a number followed by the letter ‘M’ printed on the component. This represents the number of months we suggest you use the product by after opening.

Although all Iconic Beauty products are certified cruelty-free by PETA, not all of our formulas are vegan.

We always include the full list of ingredients on every product page. If you want to know more about specific ingredients check out the specific product pages.

We hope you decide to give our products a try, we think you'll love them!

We do not formulate with gluten, however, our manufacturers are not certified gluten-free. Because of this, there is a chance that the machinery may have come into contact with gluten or its derivatives.

If you are especially sensitive to gluten, we recommend patch testing.

The best way to stay up to date with all things Iconic Beauty is to make sure you’re subscribed to our newsletter & follow us on Instagram. Bonus points for turning notifications on.

Stay ready because you’ll be the first to get insider info about all the exciting things we’re working on for you!

👛 My Order 👛

We're sorry to hear that. Mercury must be retrograding again.

We want to help get your order placed ASAP so here are a few things to try:

1. Closing your browser & starting fresh.

2. Purchasing through an incognito window.

If you continue to have trouble, email us at hello@iconicbeauty.com so a member of our Iconic Support Squad can help.

Everybody loves a good deal, right?

As a quick reminder, only one discount code can be applied per order, & each code can only be used once per customer.

Discount codes are not valid on previous orders, gift cards, auto-delivery items, routine builders & a few other promotional items. Other restrictions may apply.

Please email hello@iconicbeauty.com if you're still having trouble. It’s helpful to include what’s in your cart in your message so that our Iconic Support Squad can provide you the most accurate information in their reply.

Unfortunately, we cannot make changes to orders after they are placed, including editing the contents of an order, changing the shipping address, or canceling it entirely.

Please confirm all details, including shipping information & the contents of your order before completing it.

At this moment we ship to all continental states in the U.S.,however, we plan to expand in the near future. The best way to stay up to date with all things Iconic Beauty is to make sure you are subscribed to our newsletter and following us on Instagram.

We’re sorry to hear about this!

All of our orders are packed & shipped with love, but if there is something wrong with your order, please get in touch with our Iconic Support Squad at hello@iconicbeauty.com & we’ll work to make it right.

It’s helpful to send photos of the issues, so we can quickly assess the problem & determine the best next steps for you.

iconicbeauty.com accepts all major credit cards, Afterpay and Google Pay.

Google Pay & Afterpay will default to shipping to the address associated with that account, so be sure to double-check your details before placing the order!

Discount codes are not valid on previous orders, gift cards, auto-delivery items, routine builders & a few other promotional items. Other restrictions may apply.

Gift-giving is your Love Language! Yes, we offer Iconic Beauty e-gift cards in denominations of $25, $50 & $100.

You can purchase a gift card here. Simply purchase the gift card for the amount of your choosing & place your order. 

We offer E-gift cards, so they will not be physically shipped. Shortly after we receive your order, you will receive a confirmation email containing your unique code & redemption instructions.

If you’re giving this to someone else, just share the code with them! 

To redeem your gift card, simply enter the code provided to you in the promo code box at checkout. Once you add the code you will see the balance deducted from your order’s total. Just like magic!

We appreciate all of the love & continued support for Iconic Beauty from our Canadian customers & will be sure to notify you once shipping from iconicbeauty.com has been restored.

Unfortunately, we’re unable to make edits to shipping addresses once the order is confirmed.

 

If your order is returned to us for any reason, we’ll make sure it finds its way to you.

Although it wasn’t displayed in your email confirmation we’ve got you covered, Beauty! We collected that information and our records do reflect your apartment/unit number.

iconicbeauty.com shipping options:

*All orders are subject to a 1-2 day processing period after being confirmed.

Standard Shipping (3-6 business days)

Expedited Shipping (2-5 business days)

**Shipments to Hawaii, Alaska & Puerto Rico may experience longer delivery times.

Having trouble following your order’s journey? No worries, Beauty!

We’ll send you tracking information as soon as it’s available. From there, the status is updated by the carrier as it makes its way to you!

If your tracking number isn’t being updated or does not appear to be working at all, please get in touch with our Iconic Support Squad at hello@iconicbeauty.com.

We’re so sorry to hear about this & want to secure your glow-up ASAP! 

We believe this to be the result of the shipping carrier incorrectly marking packages as delivered based on the GPS of the truck’s route. Several other Iconic Beauty customers have experienced similar issues & received their items in the following days.

If it has been more than 2 business days since you received the email, please get in touch with our Iconic Support Squad at hello@iconicbeauty.com.

Yes, we do!

🙂 Returns 🙃

We hope you will love your Iconic Beauty products, but in the event, you are not satisfied, Iconic Beauty offers a thirty (30) day return policy on full-sized Products that you have not previously purchased. Please email hello@iconicbeauty.com with your order number and the items you wish to return, and a member of our Iconic Support Squad will assist you with your free return within the United States.

Unfortunately, we do not offer direct exchanges on any of our products.

Firstly, we’re sorry to hear about this. We want to make sure you get the products you ordered ASAP. Please get in touch with our Iconic Support Squad at hello@iconicbeauty.com —we’ll take care of the rest!

We hope you will love your Iconic Beauty products, but in the event, you are not satisfied, Iconic Beauty offers a thirty (30) day return policy on full-sized Products that you have not previously purchased. Please email hello@iconicbeauty.com with your order number and the items you wish to return, and a member of our Iconic Support Squad will assist you with your free return within the United States.

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